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Refund Policy

Last updated: 3 November 2026

Every new student gets a full free month before paying anything, so you can check every course, quiz and mock first. Because of this, plan payments are final once your plan is active. This page explains the few cases where we do refund.

1Please use your free month first

Your free month includes every course, quiz, mock, progress tracking and the leaderboard. Please use it to check that your courses are on Gradup and that the site works well on your phone or computer before you choose a plan. Choosing a plan means you are happy with what you have tried.

2When we refund

We refund only in these cases:

  • Double payment: you paid twice for the same plan by mistake. We refund the second payment.
  • Extra amount: you sent more than the price of the plan. We refund the extra amount.
  • Access not given: we received your payment but could not activate your plan within 3 working days, and could not fix it after you contacted us.

3When we cannot refund

  • Once your plan is active, whether you use it a lot, a little or not at all.
  • If you change your mind, stop studying, freeze your semester or finish your degree.
  • For days or months left unused in a plan, or when you switch from a monthly plan to a semester plan.
  • Because of your exam marks or results. Gradup is a practice tool and cannot promise any grade.
  • Because a course or lecture you wanted is not on Gradup. You can check every course during your free month.
  • For problems with your own internet, device or browser.
  • For payments sent to a wrong number or account, or with wrong details. We will help you trace it, but we cannot return money we did not receive.
  • If your account was suspended or closed for breaking our Terms of Use, for example sharing your login.
  • For free months from the free trial, referrals or leaderboard prizes, as they have no cash value.

4If something goes wrong on our side

If Gradup is down for a long time or a feature you paid for does not work, tell us. Instead of a refund, we will fix the problem and add extra free days to your plan to make up for the lost time.

5How to ask for a refund

Write to us within 3 days of your payment. Please email us at support@thegradup.com or use our Contact Us page, choose "Payment or account help" and include:

  • The email of your Gradup account.
  • The amount, the payment method and the transaction ID.
  • A screenshot of the payment.

We check every request and reply within 2 working days. If a refund is approved, we send it to the same account or wallet you paid from within 7 working days. Any fee the payment service charges for sending the refund is taken from the amount. Requests sent after 3 days, or without the details above, cannot be accepted.

6Contact us

Questions about a payment? Please email us at support@thegradup.com or use our Contact Us page. We are happy to help.